Store Availability Issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 02, 2015 - 00:02 CST

Monitoring

Our monitoring is showing page load times for all Bigcommerce stores have returned to normal. We are continuing to monitor store performance.

Posted Jan 01, 2015 - 22:44 CST

Identified

A subset of Bigcommerce stores may be experiencing longer than usual load times due to a surge of heavy traffic. We are currently working to mitigate the impact of the additional connections and ensure all Bigcommerce stores respond and load normally.

Posted Jan 01, 2015 - 22:43 CST

Investigating

Bigcommerce network engineers have been alerted to connectivity issues while accessing select stores. Work is currently in progress to resolve this problem and we will have updates shortly.

Posted Jan 01, 2015 - 22:28 CST