Elevated Response Times in EU region

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Feb 10, 2026 - 05:55 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 10, 2026 - 05:46 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 10, 2026 - 05:39 CST

Investigating

BigCommerce engineers are currently investigating an issue with elevated response times for stores in the EU region. We will provide an update shortly.

Posted Feb 10, 2026 - 05:33 CST

This incident affected: Control Panel and Storefront.