Issues with Braintree credit card payments for subset of stores

Incident Report for BigCommerce

Resolved

BigCommerce engineers have confirmed the issue has resolved
Posted 11 days ago. Feb 13, 2025 - 00:31 CST

Monitoring

BigCommerce engineers believe this issue to be related to the Braintree payment provider itself having an issue processing payments affecting the APAC region. We will continue to provide updates as they become available. Follow https://www.paypal-status.com/incident/production for more details on the issue itself.
Posted 11 days ago. Feb 12, 2025 - 19:05 CST

Investigating

BigCommerce engineers are investigating an issue impacting Braintree credit card payments for a subset of stores.
Posted 11 days ago. Feb 12, 2025 - 18:35 CST
This incident affected: Checkout & Payment Processing.