Contact Center Issues

Incident Report for BigCommerce

Resolved

The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.

Posted Jul 19, 2024 - 05:16 CDT

Identified

Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.

Posted Jul 19, 2024 - 02:22 CDT

This incident affected: Client Services (Support Center).