Storefront Search Stability Issues for Subset of US Stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 14, 2026 - 04:42 CDT

Monitoring

A fix has been implemented and we are continuing to actively monitor search stability.
Posted Oct 14, 2026 - 04:15 CDT

Investigating

We are currently investigating this issue.
Posted Oct 14, 2026 - 04:09 CDT

Identified

Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
Posted Oct 14, 2026 - 04:08 CDT
This incident affected: Storefront.