Intermittent Availability Issues for Australian-hosted stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Aug 20, 2026 - 20:00 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2026 - 19:40 CDT

Identified

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Posted Aug 20, 2026 - 19:35 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.