Maintenance

Scheduled Maintenance Report for BigCommerce

Completed

We have verified all DB systems are nominal. We recorded that store performance would have been degraded for about 1/15th of our stores for about 20sec caused by a manual database failover event. We recorded no other detrimental effects. Thank you for your patience!

Posted May 09, 2016 - 21:52 CDT

Verifying

We are well past the riskiest parts of the maintenance. All systems remained nominal during the maintenance window. We are now doing a comprehensive audit of the DB infrastructure to be sure it's intact.

Posted May 09, 2016 - 21:41 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 09, 2016 - 21:00 CDT

Scheduled

As part of our ongoing commitment to our clients, BigCommerce will be performing preventative database maintenance for all stores on:

Monday 9 May, 2016, 21:00 - 22:00, CST (US Central Time)
http://www.timeanddate.com/worldclock/fixedtime.html?iso=20160509T21&p1=70&ah=1&am=0

During this 60-minute window there may be short interruptions to your store, including disruption to the following services:
* Store Front
* Control Panel
* API service

We would like to remind all clients that scheduled maintenance actions are a necessary and vital aspect of our operations to ensure the ongoing reliability of your store. Should you have any questions regarding this scheduled maintenance, please open a support request via our support portal at http://support.bigcommerce.com/

Best Regards,
BigCommerce Operations
1-888-699-8911
http://www.bigcommerce.com/

Posted May 02, 2016 - 09:56 CDT

This scheduled maintenance affected: API & Webhooks, Control Panel, and Storefront.