Slow response times on some requests

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Oct 11, 2026 - 21:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 11, 2026 - 21:34 CDT

Investigating

Commerce engineers are investigating slow response times on some requests around product images.
Posted Oct 11, 2026 - 20:58 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.