Slow response times for a small subset of stores

Incident Report for BigCommerce

Resolved

After further monitoring, the issue remains resolved.
Posted Oct 18, 2019 - 19:37 CDT

Monitoring

A fix has been implemented about 18 minutes ago that resolved the issue, and we are continuing to monitor.
Posted Oct 18, 2019 - 19:24 CDT

Update

We are continuing to investigate this issue with an increase in store response times for a subset of stores. We will update with our findings shortly.
Posted Oct 18, 2019 - 19:05 CDT

Investigating

BigCommerce engineers are investigating an increase in store response times for a subset of stores. We will update with findings shortly.
Posted Oct 18, 2019 - 18:42 CDT
This incident affected: Storefront.