Payments issue for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 10, 2021 - 19:39 CST

Identified

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

Posted Nov 10, 2021 - 19:33 CST

Investigating

BigCommerce engineers are investigating an issue processing payments for certain providers on a subset of stores. We will provide more information shortly.

Posted Nov 10, 2021 - 19:25 CST

This incident affected: Checkout & Payment Processing.