All BigCommerce services are back to normal operations.
Posted Jan 26, 2018 - 07:13 CST
Monitoring
Performance issues have been resolved and all stores are reporting normal response times. We are having some issues with API requests, Webhooks and Channel Manager, which engineers are working to resolve. We expect normal service to be restored shortly.
Posted Jan 26, 2018 - 06:31 CST
Identified
BigCommerce engineers continue to monitor the network situation with our 3rd party vendor, and we will update as we know more.
Posted Jan 26, 2018 - 05:09 CST
Update
We have identified one subset of stores in a single datacenter that are severely affected by the 3rd party routing issues. We'll continue to monitor the situation and update as we know more.
Posted Jan 26, 2018 - 04:24 CST
Investigating
BigCommerce engineers have detected that a 3rd party network provider is having routing issues. Some stores may be experiencing slower than normal response times or intermittent outages. We are working with our network provider to determine the cause. More updates soon.
Posted Jan 26, 2018 - 03:44 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
