Merchant Email Account Connectivity (Extended from previous maintenance)
Incident
Report for BigCommerce
Resolved
All affected email services have been restored.
Update
We are continuing to work with our service provider to remediate the hardware issues. We appreciate your patience during this time. We provide further updates soon.
Identified
Incident started during our earlier Maintenance window.
After rebooting one of our mail systems we have encountered an unrecoverable hardware error. We are working with our service provider to investigate this with the highest priority.
Currently merchants using the following mail systems will be experiencing a delay in forwarded email messages and will be unable to send or receive email via their BigCommerce hosted email accounts:
- mail2.bigcommerce.net
- mail4.bigcommerce.net
- mail5.bigcommerce.net
- mail6.bigcommerce.net
- mail10.bigcommerce.net
We are currently investigating the hardware issue in co-operation with our service provider. We appreciate your patience while we track down and remediate this hardware issue.
After rebooting one of our mail systems we have encountered an unrecoverable hardware error. We are working with our service provider to investigate this with the highest priority.
Currently merchants using the following mail systems will be experiencing a delay in forwarded email messages and will be unable to send or receive email via their BigCommerce hosted email accounts:
- mail2.bigcommerce.net
- mail4.bigcommerce.net
- mail5.bigcommerce.net
- mail6.bigcommerce.net
- mail10.bigcommerce.net
We are currently investigating the hardware issue in co-operation with our service provider. We appreciate your patience while we track down and remediate this hardware issue.