Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

Increased crawler traffic was causing intermittent slowness and errors on merchant stores. BigCommerce engineers blocked some of the traffic and deployed a fix to resolve the performance problems

Posted Jun 06, 2025 - 10:34 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 06, 2025 - 10:16 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Jun 06, 2025 - 09:44 CDT

This incident affected: Storefront.