Elevated response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Mar 08, 2020 - 21:13 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 08, 2020 - 19:27 CDT

Update

Response times are back to normal after applying a fix. BigCommerce engineers will continue to monitor the situation.
Posted Mar 08, 2020 - 19:27 CDT

Investigating

BigCommerce engineers are currently investigating an issue causing elevated response times for a subset of stores.
Posted Mar 08, 2020 - 19:24 CDT
This incident affected: Storefront.