Degraded search availability across the platform

Incident Report for BigCommerce

Resolved

This incident has been resolved. All services are operational.
Posted Oct 27, 2026 - 17:29 CDT

Monitoring

A fix has been implemented and we're monitoring the result.
Posted Oct 27, 2026 - 17:23 CDT

Investigating

We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
Posted Oct 27, 2026 - 16:23 CDT
This incident affected: Storefront.
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