A fix has been implemented and we are monitoring the results.
Posted Feb 06, 2025 - 21:13 CST
Update
BigCommerce engineers are continuing to work on a fix for this issue.
Posted Feb 06, 2025 - 20:02 CST
Update
We are continuing to work on a fix for this issue.
Posted Feb 06, 2025 - 18:38 CST
Update
We are continuing to work on a fix for this issue. The following functions are affected: manage.bigcommerce.com is unavailable Domain name changes are unavailable SSL certificate changes are unavailable Trial and new store signups are unavailable
Posted Feb 06, 2025 - 18:20 CST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 06, 2025 - 18:04 CST
Investigating
We are currently investigating manage.bigcommerce.com being unavailable
Posted Feb 06, 2025 - 18:02 CST
This incident affected: Client Services (Client Portal).