Account management issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 31, 2024 - 16:18 CDT

Update

We are continuing to monitor our third party provider for resolution.

Posted Jul 31, 2024 - 15:20 CDT

Monitoring

We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.

Posted Jul 31, 2024 - 14:25 CDT

This incident affected: Control Panel.