Amazon Web Services S3 buckets are down

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Feb 28, 2017 - 18:02 CST

Monitoring

Amazon S3 is fully recovered. We will continue monitoring to verify all functions are operating normally. Thanks for your patience.

Posted Feb 28, 2017 - 16:21 CST

Update

We have confirmed that read access should be enabled to all S3 resources. However, ability to add/edit files is still unavailable.

Posted Feb 28, 2017 - 15:32 CST

Update

We are seeing S3 slowly coming back. Errors have decreased. It appears to be Read Only so far. We will update when ability to edit Stencil templates/assets is available. http://status.aws.amazon.com/

Posted Feb 28, 2017 - 14:50 CST

Update

Most BigCommerce stores are unaffected by this outage. Response times can be slightly elevated for Blueprint stores. For Stencil stores, there can be degraded performance or errors. We have confidence that AWS will restore their affected services soon. http://status.aws.amazon.com/

Posted Feb 28, 2017 - 13:57 CST

Update

Amazon is still struggling to fully restore S3 services. We are observing that access to objects on S3 is intermittent. http://status.aws.amazon.com/

Posted Feb 28, 2017 - 13:30 CST

Update

Amazon is still working to fix their S3 Service. http://status.aws.amazon.com/

Posted Feb 28, 2017 - 12:50 CST

Identified

BigCommerce engineers have identified an issue with AWS S3 service, which store Stencil themes/templates. Effects would be inability to edit themes, templates, assets and intermittent page load errors. Stencil is backed by many layers of caching so most things should still be functional. We are waiting for Amazon S3 to return to normal operations.

Posted Feb 28, 2017 - 12:12 CST

This incident affected: Control Panel and Storefront.