Slow response times in a single data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 07, 2019 - 21:27 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 07, 2019 - 21:14 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 07, 2019 - 21:05 CST

Investigating

BigCommerce Engineers are currently investigating slow response times in a single legacy data center. We will update with our findings shortly.
Posted Jan 07, 2019 - 21:04 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.