Intermittent connectivity to a single datacenter

Incident Report for BigCommerce

Resolved

This incident has been resolved. It was identified as a targeted DDoS attack and mitigation policies were updated to restore stores and services.
Posted Mar 24, 2016 - 16:48 CDT

Monitoring

Systems have recovered and all stores/services should be available once again. Bigcommerce engineers will continue to monitor the health and provide additional details when the incident is resolved.
Posted Mar 24, 2016 - 14:58 CDT

Investigating

Bigcommerce network engineers have been alerted to an issue affecting services in a single datacenter. Investigations are underway to identify the cause.
Posted Mar 24, 2016 - 14:54 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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