Elevated Response Times

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Nov 28, 2025 - 13:41 CST

Update

We are continuing to monitor for any further issues.
Posted Nov 28, 2025 - 11:59 CST

Monitoring

Response times and error rates are back within normal ranges. We will continue to monitor and provide regular updates.
Posted Nov 28, 2025 - 11:23 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 28, 2025 - 10:44 CST

Investigating

BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores. We will provide an update shortly.
Posted Nov 28, 2025 - 10:19 CST
This incident affected: Storefront.