Import and export issues

Incident Report for BigCommerce

Resolved

All outstanding import jobs have finished processing. This incident has been resolved.

Posted Jan 10, 2020 - 10:36 CST

Monitoring

BigCommerce engineers have implemented a fix and are now monitoring the issue. Imports via csv file should now be operating normally.

Posted Jan 10, 2020 - 10:32 CST

Update

BigCommerce engineers have implemented a fix for exports. Exports are operating normally now. We are continuing to investigate reports of merchants unable to import via csv file. We will update as we know more.

Posted Jan 10, 2020 - 09:52 CST

Investigating

Engineers are investigating reports of merchants unable to import/export via csv file. We will update as we know more.

Posted Jan 10, 2020 - 09:19 CST

This incident affected: Control Panel.