All outstanding import jobs have finished processing. This incident has been resolved.

BigCommerce engineers have implemented a fix and are now monitoring the issue. Imports via csv file should now be operating normally.

BigCommerce engineers have implemented a fix for exports. Exports are operating normally now. We are continuing to investigate reports of merchants unable to import via csv file. We will update as we know more.

Engineers are investigating reports of merchants unable to import/export via csv file. We will update as we know more.