Our Call Center internet provider has confirmed that they are experiencing technical difficulties and are working to resolve them. In the mean time, we are experiencing intermittent connectivity issues with our Call Center. If you are unable to contact us via phone or if your call is disconnected, please reach out to our Live Chat or Email team who are online and not affected by these connectivity issues. Thank you for your patience as we work with our internet provider on this issue.
Posted Jul 26, 2016 - 05:12 CDT
Monitoring
Internet Connectivity has been restored to the Austin Technical Support Call Center and phones are back online. We are monitoring the situation to ensure no further issues arise. Thank you.
Posted Jul 26, 2016 - 04:44 CDT
Investigating
Our Technical Support Call Center is currently experiencing internet connectivity issues and is not available for incoming calls. However, our Live Chat and Email services are both still online and available to assist customers. Thank you for your patience while we investigate this issue.
Posted Jul 26, 2016 - 04:29 CDT
This incident affected: Client Services (Support Center).
