This incident has been resolved and response times have returned to normal.
Posted Apr 04, 2018 - 01:09 CDT
Monitoring
BigCommerce engineers have implemented changes and response times are currently within normal range. We are continuing to monitor our systems while we complete work in the background.
Posted Apr 03, 2018 - 23:46 CDT
Update
BigCommerce engineers are currently working on implementing some changes to improve the performance issues. During this time, a sub-set of stores may see intermittent availability issues on store front.
Posted Apr 03, 2018 - 23:22 CDT
Identified
BigCommerce engineers have identified slow response times for a sub-set of stores. We have identified an issue with our search infrastructure and are currently working on resolving the performance issues.
Posted Apr 03, 2018 - 22:40 CDT
Investigating
BigCommerce engineers are investigating a increase in store response times. We will update with findings shortly.
Posted Apr 03, 2018 - 21:57 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
