Email Notification issue in the EU region

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Dec 14, 2023 - 10:33 CST

Monitoring

BigCommerce engineers have resolved the issue impacting email notifications and implemented a fix. Any emails sent during that time frame are now being delivered.
Posted Dec 14, 2023 - 10:25 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 14, 2023 - 10:06 CST

Update

BigCommerce engineers isolated the Email Notification issue to the EU region. We are currently working on the resolution.
Posted Dec 14, 2023 - 10:03 CST

Investigating

BigCommerce engineers are currently investigating an issue with Order Notification emails. We will provide an update shortly.
Posted Dec 14, 2023 - 09:26 CST
This incident affected: Email.
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