Availability issues with BigCommerce stores

Support
Status

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 18, 2019 - 12:05 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 18, 2019 - 11:54 CST

Update

Response times on the small sub-set of stores with the issue are improving. Other customers may notice a few broken images. We are still working to restore normal operations to all services.

Posted Jan 18, 2019 - 11:44 CST

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Jan 18, 2019 - 11:16 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.