Issues with sending New Order Notification emails

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Status

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 12:23 CST

Identified

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

Posted Nov 12, 2024 - 11:23 CST

Update

This issue is also impacting certain transactional emails such as the Account Created and Return Confirmation email.

Posted Nov 12, 2024 - 08:40 CST

Investigating

BigCommerce engineers are investigating an issue with sending New Order Notification emails to merchants. Transactional emails to customers are not impacted.

Posted Nov 12, 2024 - 08:30 CST

This incident affected: Email.