Search and Faceted Search Slow

Incident Report for BigCommerce

Resolved

This incident has been resolved. Response times and search times are back to normal.
Posted Dec 17, 2018 - 13:29 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 17, 2018 - 13:01 CST

Update

BigCommerce engineers are continuing to deploy a fix for the issue. Response times and search timings are improving as we go.
Posted Dec 17, 2018 - 12:27 CST

Update

BigCommerce engineers continue to deploy the fix for the issue and are seeing improved response times and search timings.
Posted Dec 17, 2018 - 11:58 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 17, 2018 - 11:28 CST

Investigating

Currently, our search infrastructure is experiencing issues. BigCommerce engineers are investigating slowness of search features. We will update with our findings shortly.
Posted Dec 17, 2018 - 11:00 CST
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