Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 21:00 UTC. Engineers resolved the issue at 21:42 UTC and all services are now operational.

Posted Dec 15, 2023 - 15:55 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2023 - 15:44 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 15, 2023 - 15:30 CST

Update

We are continuing to investigate this issue.

Posted Dec 15, 2023 - 15:22 CST

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Dec 15, 2023 - 15:03 CST

This incident affected: Control Panel and Storefront.