Phone and Chat Systems Offline

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 22, 2026 - 07:34 CST

Update

This incident has been resolved.

Posted Jan 22, 2026 - 07:34 CST

Update

Our phone and chat systems are operational and our support agents are available to receive phone calls and chats. We are monitoring at this time.

Posted Jan 22, 2026 - 05:44 CST

Investigating

Our phone and chat systems are currently experiencing technical issues preventing agents from answering contacts. We are working with our system providers, but in the interim please note our web case queue is available.

Posted Jan 22, 2026 - 04:26 CST

This incident affected: Client Services (Support Center).