Some control panels unavailable and API calls failing

Incident Report for BigCommerce

Resolved

BigCommerce engineers have deployed a fix out to all affected stores. This was caused by a gap in code testing process, which will be corrected to prevent a recurrence.

Posted Mar 17, 2017 - 12:40 CDT

Identified

BigCommerce engineers have identified the issue and stopped it from affecting more stores. We are working on a fix for affected stores and hope to have it out shortly.

Posted Mar 17, 2017 - 11:51 CDT

Investigating

We have been getting reports of some control panels being unavailable and some API calls failing. BigCommerce engineers are investigating and will update status as soon as we have more info.

Posted Mar 17, 2017 - 11:37 CDT

This incident affected: API & Webhooks and Control Panel.