Facebook Marketplace Delayed Synchronization

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 22, 2020 - 23:37 CDT

Monitoring

Facebook Marketplace synchronization is now caught up.

Posted Jul 22, 2020 - 23:33 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 22, 2020 - 22:25 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 22, 2020 - 18:41 CDT

Update

We are continuing to investigate this issue.

Posted Jul 22, 2020 - 18:31 CDT

Investigating

We are investigating delayed synchronization to Facebook Marketplace for a subset of stores.

Posted Jul 22, 2020 - 18:29 CDT

This incident affected: Channel Manager.