Slow response times on Stencil-designed stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Feb 20, 2017 - 20:11 CST

Monitoring

Network stability has been restored and response time for Stencil-designed stores has returned to expected range. We will continue monitoring for any lingering issues. Sorry for the interruption.
Posted Feb 20, 2017 - 19:53 CST

Identified

BigCommerce engineers have identified the cause of the slow response times. We are working with our network providers and our development team to implement a fix.
Posted Feb 20, 2017 - 19:41 CST

Investigating

Our monitoring is reporting slow response times for Stencil-designed stores. BigCommerce engineers are investigating.
Posted Feb 20, 2017 - 19:35 CST
This incident affected: Storefront.
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