Availability Issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Dec 07, 2022 - 16:04 CST

Update

At approximately 17:20 UTC, BigCommerce engineers observed instability with a single database cluster. Actions were taken to mitigate the instability, which occurred sporadically until 18:40 UTC. At this time, all functionality has been restored and our engineers will continue to closely monitor the health and availability of our platform.

Posted Dec 07, 2022 - 16:02 CST

Monitoring

Service has been restored to affected stores and BigCommerce engineers are monitoring the stability of the impacted database cluster. We will continue to provide updates as they become available.

Posted Dec 07, 2022 - 13:32 CST

Update

BigCommerce engineers have identified stability issues with a database cluster that hosts a subset of stores. The engineering team is currently in the process of restoring service to impacted stores. We will continue providing updates as they become available.

Posted Dec 07, 2022 - 12:49 CST

Investigating

BigCommerce engineers are continuing to investigate intermittent availability issues with a subset of stores. Thank you for your patience. We will provide further updates as they become available.

Posted Dec 07, 2022 - 11:53 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2022 - 11:32 CST

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Dec 07, 2022 - 11:30 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.