Increased errors on a sub-set of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 23, 2019 - 11:36 CST

Monitoring

The fix is working as expected. We will be monitoring closely to make sure there is no recurrence.
Posted Jan 23, 2019 - 11:25 CST

Identified

A fix has been deployed. We are monitoring to make sure it is working as expected.
Posted Jan 23, 2019 - 11:16 CST

Investigating

We have received reports of intermittent 502 errors from a sub-set of stores. BigCommerce engineers are investigating. We will update status in 30 minutes if not resolved sooner.
Posted Jan 23, 2019 - 10:41 CST
This incident affected: Control Panel and Storefront.
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