Delays in Webhook Delivery

Incident Report for BigCommerce

Resolved

The backlog is mostly cleared and new webhooks are being processed in a timely manner

Posted Dec 13, 2018 - 11:03 CST

Update

We are continuing to monitor for any further issues.

Posted Dec 13, 2018 - 10:57 CST

Update

BigCommerce engineers estimate the backlog of webhooks will finish processing in about 2.5 hours

Posted Dec 13, 2018 - 09:47 CST

Update

The system is continuing to process the backlogged webhooks. The size of the backlog is shrinking.

Posted Dec 13, 2018 - 09:30 CST

Monitoring

BigCommerce engineers have restored webhook delivery for stores across the platform. We are currently processing a large number of backlogged webhooks, so consumers may continue to experience some delay in receiving recent events from BigCommerce stores. We will provide updates as delivery times return to normal.

Posted Dec 13, 2018 - 09:02 CST

Identified

BigCommerce engineers have identified an issue that is impacting the delivery of webhooks. We are working to restore access ASAP.

Posted Dec 13, 2018 - 08:40 CST

Investigating

BigCommerce engineers are currently investigating reports of delays with the delivery of webhooks from BigCommerce stores. We will have an update momentarily.

Posted Dec 13, 2018 - 08:28 CST