Slow response times for a sub-set of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Apr 17, 2019 - 15:21 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2019 - 15:06 CDT

Update

Response times have returned to normal. However, we still have an underlying problem with the events messaging system that we are working to fix.

Posted Apr 17, 2019 - 14:58 CDT

Update

We have corrected some issues and messages are processing again. Engineers are still working to clear some remaining performance issues. We are closely monitoring this infrastructure.

Posted Apr 17, 2019 - 14:54 CDT

Update

Engineers are continuing to work on the underlying infrastructure causing this issue. Many functions on the BigCommerce platform are supported by an event messaging system. That system is currently unavailable. We are working to restore it.

Posted Apr 17, 2019 - 14:48 CDT

Identified

Error rate is at 40% of traffic. We are working to fix.

Posted Apr 17, 2019 - 14:35 CDT

Update

We are continuing to monitor for any further issues.

Posted Apr 17, 2019 - 14:33 CDT

Update

Errors have returned. Engineers are working on a further fix.

Posted Apr 17, 2019 - 14:31 CDT

Monitoring

Errors have been eliminated and response times are recovering. We will continue to monitor.

Posted Apr 17, 2019 - 14:30 CDT

Update

Currently, several services behind api.bigcommerce.com are experiencing elevated error rates. Engineers are working to bringing them back to expected levels.

Posted Apr 17, 2019 - 14:24 CDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 17, 2019 - 14:21 CDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 17, 2019 - 14:16 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 17, 2019 - 14:14 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.