Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

Beginning at 23:44 UTC BigCommerce engineers were alerted to an increase in storefront errors for a subset of stores. Action was taken and the issue was resolved at 23:48 UTC. All services are now operational.

Posted May 03, 2023 - 19:02 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2023 - 18:48 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted May 03, 2023 - 18:46 CDT

This incident affected: Storefront.