At this time, all systems have returned to normal operations and all stores are up and operational. We're closely monitoring the storage service and working with our service provider to ensure all services remain stable.
Posted Jun 06, 2015 - 07:43 CDT
Update
Bigcommerce engineers are starting to see services return to normal operations, with errors and page load times returning to within normal bounds. We are continuing to work with our service provider to restore full availability.
Posted Jun 06, 2015 - 07:33 CDT
Update
We're continuing to restore full service ASAP. At this time, we are seeing increased load times across a number of Bigcommerce stores, errors when store template/theme files are updated, and other store uploadable content such as product images and assets are modified.
Posted Jun 06, 2015 - 07:24 CDT
Identified
Bigcommerce engineers are continuing to work with our service provider on intermittent availability issues with the storage service that supplies storefront theme files, and other uploadable content.
Posted Jun 06, 2015 - 06:53 CDT
Investigating
Bigcommerce engineers are currently investigating intermittent failures with the object storage system. This impacts the retrieval of images, css and html templates.
