Availability Issue

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an increase in errors starting around 14:40 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 16:30 UTC and all services are now operational.

Posted Mar 17, 2023 - 12:10 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2023 - 11:44 CDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 17, 2023 - 10:57 CDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 17, 2023 - 10:17 CDT

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Mar 17, 2023 - 09:47 CDT

This incident affected: API & Webhooks and Storefront.