Outage in one data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 25, 2015 - 14:40 CST

Monitoring

The issue with the caching infrastructure in a single data center has been fixed. Automated failover procedures failed to work properly during a communication issue between caching servers. We have deployed a manual fix while we investigate the root cause. We apologize for the interruptions.

Posted Nov 25, 2015 - 14:01 CST

Identified

We have identified an issue with our caching infrastructure in a single datacenter. All Storefront, API and Control Panel access is unavailable. Engineers are working on a fix.

Posted Nov 25, 2015 - 13:50 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.