Third Party Issue with Encryption Everywhere SSL Creation

Incident Report for BigCommerce

Resolved

Our third party provider has informed us that the issue has been resolved. Encryption Everywhere SSL installation should be working as expected.
Posted Mar 01, 2022 - 19:06 CST

Identified

Our third party provider of SSL certificates has identified an issue with the provisioning of free Encryption Everywhere (EE) SSLs. Merchants are likely to encounter issues with creation and installation of these certificates. Alternate Geotrust SSL certificates are still able to be purchased. We will provide updates on EE certificate provisioning as soon as possible.
Posted Mar 01, 2022 - 12:25 CST
This incident affected: Client Services (Client Portal).
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