Slow response times

Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Feb 03, 2019 - 20:43 CST

Monitoring

BigCommerce engineers have implemented a fix and performance has returned to normal. We will continue to monitor for any further issues.

Posted Feb 03, 2019 - 20:32 CST

Update

BigCommerce engineers are continuing to implement a fix for this issue. We will update with any further progress as it is made.

Posted Feb 03, 2019 - 20:23 CST

Identified

BigCommerce engineers have identified an issue impacting response times and are working on a solution.

Posted Feb 03, 2019 - 19:40 CST

Investigating

BigCommerce engineers are investigating an increase in store response times on a subset of stores. We will update with findings shortly.

Posted Feb 03, 2019 - 19:23 CST

This incident affected: Control Panel and Storefront.