Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 11, 2020 - 15:14 CST

Monitoring

From 13:00 through to 13:34 US Central Time, a number of BigCommerce stores experienced intermittent availability issues and slow page loads. This incident has been resolved and will continue monitoring.

Posted Jan 11, 2020 - 14:15 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 11, 2020 - 13:34 CST

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Jan 11, 2020 - 13:03 CST

This incident affected: Storefront.