Third Party Outage Impacting Developer Portal

Incident Report for BigCommerce

Resolved

Heroku and their upstream DNS provider have implemented a fix, and service within our developer portal is stable. Thank you for your patience.

Posted Aug 23, 2022 - 21:24 CDT

Identified

The developer portal at https://devtools.bigcommerce.com/ is being impacted by an outage with one of our third party providers, Heroku, and may have issues loading for some users. More information can be found here: https://status.heroku.com/incidents/2453 We will continue following their investigation and hope to have access back to normal soon. Thank you for your patience.

Posted Aug 23, 2022 - 19:08 CDT

This incident affected: Client Services (Support Center).