Availability issues with BigCommerce stores

Incident Report for BigCommerce

Resolved

With the mitigation in place we are no linger seeing any issues on the platform. This issue is now resolved.

Posted Nov 23, 2016 - 01:56 CST

Monitoring

We have Identified a DDOS attack aginst our platform. We have implemented mitigation and all stores are once again available. We will continue to monitor the service closely while the mitigation is inplace.

Posted Nov 23, 2016 - 01:45 CST

Identified

We have identified a problem with one of our firewalls and we are investigating the cause.

Posted Nov 23, 2016 - 01:41 CST

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Nov 23, 2016 - 01:24 CST

This incident affected: Control Panel and Storefront.