The fix is taking time to roll out to the search cluster. It will slowly be churning through all the nodes. Page response time is back to normal right now. We are going to move this to monitoring while we watch the fixes roll out.
Posted Apr 13, 2015 - 13:29 CDT
Update
We have started applying the fix to the search cluster and response times are returning to normal. We will change the status to monitoring when all the cluster has been fixed.
Posted Apr 13, 2015 - 13:00 CDT
Identified
Bigcommerce engineers have identified an issue with the search infrastructure and a fix is being tested. We will then quickly deploy it after successful testing. Thanks for your patience.
Posted Apr 13, 2015 - 12:22 CDT
Investigating
Bigcommerce engineers are investigating slow response time associated with our search infrastructure.
Posted Apr 13, 2015 - 11:48 CDT
This incident affected: Control Panel and Storefront.
