Slow performance for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 05, 2022 - 16:45 CST

Update

We are continuing to monitor for any further issues.

Posted Jan 05, 2022 - 16:31 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 05, 2022 - 16:31 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 05, 2022 - 16:26 CST

Investigating

We are currently investigating slow response times for a subset of stores

Posted Jan 05, 2022 - 16:08 CST

This incident affected: Storefront.