2-Step Verification (2SV) Email Delivery Failures

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 04, 2021 - 11:49 CDT

Monitoring

Our third-party vendor has implemented a fix and are currently monitoring performance. At this time, new email is not impacted, but previously sent email may experience a delay.

Posted Aug 04, 2021 - 11:22 CDT

Investigating

BigCommerce has received reports of 2-Step Verification emails failing to deliver. Currently, a third-party vendor (Sendgrid) is experiencing degraded performance. Additional information can be found here: https://status.sendgrid.com/

We will provide additional information as it becomes available.

Posted Aug 04, 2021 - 10:43 CDT

This incident affected: Email.