Network incident in a single data center

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Mar 01, 2017 - 14:57 CST

Monitoring

The issue has been resolved. We will continue to monitor for recurrence.
Posted Mar 01, 2017 - 14:52 CST

Identified

The issue has been identified as a being a problem with a single firewall in a highly available cluster. The server is being removed. We expect the problem to be mitigated soon.
Posted Mar 01, 2017 - 14:47 CST

Investigating

BigCommerce engineers have detected a network issue in one of our data centers. Some stores may be experiencing slower than normal response times or intermittent outages. We are working with our network provider to determine the cause. More updates soon.
Posted Mar 01, 2017 - 14:45 CST
This incident affected: Control Panel and Storefront.
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